Return and Exchange Policy
Returns and Exchanges:
Please Note: Due to COVID-19 we will not be accepting any returns or exchanges at the moment. This is subject to change as we monitor the pandemic closely.
Feel free to fill out the contact form below. Describe the issue to us briefly and we'll contact you within 24-48 hrs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
COVID-19 - Shipping Delays
First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Bougie Beauty By Betty is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders.
Customers are welcome to place new orders, however, orders will be processed in the order it was received please rest assured that when your order ships you will receive a confirmation email.
We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes. We hope you and your families are staying healthy, safe, and we look forward to shipping you your order soon!
If you have any additional questions, our customer service team is available to help. Please allow 24 hours to receive a response.